Here’s an remarkable story about people standing up for a blind man’s service dog. When a U.S. Airways flight attendant claimed that Albert Rizzi’s guide dog was not “stowed properly” after an hour delay on the tarmac and started giving him guff about it, his fellow passengers took his side. Amazingly, this resulted in the pilot turning the plane around and the airline cancelling the flight.
“When we, the passengers, realized what was going on, we were, like, ‘Why is this happening? He’s not a problem. What is going on?'” said [passenger Frank] Ohlhorst. “And we all kind of raised our voices and said, ‘This is a real problem.’ The captain came out of the cockpit and he basically asked us all to leave the aircraft.”
The airline instead bused the passengers from Philadelphia to Islip, New York, which was the flight’s destination. The bus trip took three-and-a-half hours, whereas the flight would have been under an hour.
One would think that if the flight’s passengers are willing to be that inconvenienced to stand up for Rizzi, the airline would realize that the flight attendant was in the wrong. Nope. They claim that the unrest by the passengers created a safety hazard.