An Ohio bakery is feeling the backlash after an employee refused to let Gabriella Drago and her service dog, Freesia, into the shop on Monday. As with most of these situations, the problem was ignorance, not malice, on the part of the employee. If there’s a silver lining to this story, it’s that the bakery has very quickly acted to make things right. In fact, Drago believes that the woman who refused her service should be given a second chance.
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Under the Americans with Disabilities Act, Gabriella Drago has a legal right to bring Freesia into the bakery .
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