By now, Orvis Dogs blog readers shouldn’t be surprised by stories such as this one, since we try to raise awareness of these issues when they arise, but the timing of these circumstances beggars belief. On Memorial Day weekend, a restaurant manager in Algonquin, Illinois, refused service to a veteran and his service dog. Garrett Loughranwho served in both Iraq and Afghanistanwas going out to lunch with his mom and his service dog, a Labradoodle named Hershey. But the manager of the restaurant not only refused them service, but she had the poor sense to ask what service Hershey provideda question explicitly forbidden by the Americans with Disabilities Act.
As you’ll see, there are two important lessons here: it is a story about how not to treat someone with a service dog, but also about how corporations should respond when one of their employees makes a mistake.
One thought on “Video: Illinois Vet and His Service Dog Refused Service on Memorial Day Weekend”
Businesses should have better training for their staff. According to the ADA website, “When it is not obvious what service an animal provides, only limited inquiries are allowed. Staff may ask two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task.” https://www.ada.gov/service_animals_2010.htm