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When a company has been around for more than 150 years, there’s a ton of historical documentation floating around, but it’s always exciting when a connection to the past seems to fall out of the blue. Yesterday, we received the following email:
I work at the Alpena County George N. Fletcher Public Library in Alpena, Michigan in Special Collections. I discovered the attached while working with a recent donation of papers. The Henry Gustin to whom the letter is addressed was a local attorney, real estate developer and sportsman. I thought your company would be interested in seeing a part of its history.
Sincerely,
Bob Lyngos
Special Collections
Attached to the email was this scan of a letter that Charles F. Orvis wrote to a customer on July 23, 1912. It seems that Mr. Gustin’s fly rod had broken at the ferrule. As you can see from Orvis’s response, customer service was already a priority 100 years ago.
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My Dear Sir, I have sent your rod by U.S. mail and think it will please you. I make no charge, for the ferrule was imperfect, the fault of the workman who finished I hope to have your commands. We need orders of course. I am getting old but
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been in since 1856. Awaiting your pleasure I am yours truly
Charles F. Orvis ”
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