When a company has been around for more than 150 years, there’s a ton of historical documentation floating around, but it’s always exciting when a connection to the past seems to fall out of the blue. A few years ago, we received the following email:
I work at the Alpena County George N. Fletcher Public Library in Alpena, Michigan in Special Collections. I discovered the attached while working with a recent donation of papers. The Henry Gustin to whom the letter is addressed was a local attorney, real estate developer and sportsman. I thought your company would be interested in seeing a part of its history.
Attached to the email was this scan of a letter that Charles F. Orvis wrote to a customer on July 23, 1912. It seems that Mr. Gustin’s fly rod had broken at the ferrule. As you can see from Orvis’s response, customer service was already a priority 100 years ago.
The rod is repaired and will be sent the 25th
Mr. Henry B Gustin
My Dear Sir,
I have sent your rod by U.S. mail and think it will please you.
I make no charge, for the ferrule was imperfect, the fault of the workman who finished it up.
I hope to have your commands. We need orders of course. I am getting old but only 81 but active and work . . .
every day. I have two sons with me who probably will continue the business which I have
been in since 1856.
Awaiting your pleasure
I am Yours Truly
Charles F. Orvis
8 thoughts on “Classic Fly-Fishing History: A Letter from Charles F. Orvis”
That is so cool! Should be framed and hung in y’alls customer service office.
Very nice. Good thing there was someone at Orvis who was able to read cursive handwriting.
There’s nothing as sweet as that! Other than that rod is being fished today !!
Bygone days of past. cool!
That’s nice… Wish I would have gotten that response when my Access broke. I upgraded to a Scott!
85% is not too bad! Alot of old patterns in quiz!
Customer service is vital for all business!
We should all strive to make c/service a priority.
Here is a link to two additional Charles Orvis letters both written in 1908 that were discussed on line by the Old Reel Collector Association, Inc. (ORCA).