Rod repairs are no fun for anyone. Luckily, modern technology can make the process easier, and Orvis has just introduced a new online rod repair system that makes it seamless and quick for customers to return their rods for repair and track their progress.
The process starts with rod registration. If you registered your Orvis rod when it was purchased, all you need to do to start the repair process is sign into your account. All your Orvis rods will appear, and then it’s just a simple matter of picking which rod needs repair and answering a series of questions. The entire process takes less than two minutes, including paying the $60 handling fee. The online repair center also includes detailed instructions for packaging a rod for shipping, and you can even print a shipping label if you want. Then all you have to do is drop off the rod at a FedeX shipping center or bring it to a local Orvis company-owned store.
The system than emails an order confirmation, with a repair number that allows you to track the progress of your rod. Of course, customers can always call the Orvis technical line to talk to an expert about the repair, if they desire.
One of the most exciting aspects of this new system is that, for the new Helios 3 rods, a customer can order a new section without returning the entire rod. In the past, you’d have to send in the whole rod, so the repair folks could ensure a proper ferrule fit. But the consistency of Helios 3 blanks and a new ferrule design mean that a new section can be sent to a customer with complete confidence that it will fit perfectly. (Only if the butt section is damaged, does the whole rod need to be returned.)
Rod repair does take up to six weeks, depending on the availability of repair parts. But this new system will greatly decrease the time and effort a customer requires to begin the process. And if you choose to do a replacement section, the repair time can be cut in half.